7 Oct, 2018 → by ClaimboUser391712
Service people are excellent but office management are TERRIBLE!!!

1

In August I had Michael & Son pump out flooded crawl space under my house = excellent. Service man suggested I have a sump pump installed. I agreed. They sent someone out on August 24th (the next day) to determine what was needed; he said his boss would call me in a couple of days with a price. He NEVER contacted me although I called & left messages daily for 2 weeks. When I went to their website & left another message, their dispatcher called me right away. He tried to help but I called him daily for almost 2 more weeks and he kept sending emails to the dept that handles sump pumps but still I got no response from that dept. The dispatcher was the only person in the office who tried to help, but that office ignored even him. I have given up on them and will now try to find a plumbing company who will actually talk to me! Too bad since their workmen are so good.
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