I usually go to Great Clips to get my hair cut, but last night I thought I would give Hair Cuttery at try while my children were having their swim lessons. I walked in to the salon at about 6:25 pm, and was told there were two people ahead of me, and it would be about a 30 minute wait. That was no problem, I didn't not mind waiting the 30 minutes. After I saw three customers check out, a young lady was called next. i figured that was one of the two ahead of me. Shortly after, an older gentleman walked in and was taken immediately to a chair for his haircut. I assumed he had made an appointment beforehand with the stylist. Shortly after that, another woman walked in and was taken immediately to a different chair. Now, all three stylist were busy with new customers. Finally, the woman who greeted me finished cutting her client's hair; and I thought I might be next. The girl sitting next to me then got up and went to the chair for her hair cut. I waited for nearly an hour, and no one said a word to me, so I left. I then figured, I would receive a phone call letting me know it was my time to receive the haircut; no call was made. I understand that the salon was busy, and it is great for business. I would have appreciated honesty from the stylist. If my wait time was going to be over an hour, I should not have been told 30 minutes. Poor customer service there.