I ordered a mattress from Casper to be delivered by XPO with white glove delivery and removal of an old mattress. XPO has had my shipment for 23 days and hasn't so much as called to set up a delivery window. I've called numerous times only to be td they don't have my package but when I called them out and said Casper confirmed that they did have it the story then changed to "we're unable to scan it" and thus can't deliver it. Totally unacceptable. User's recommendation: Avoid XPO at all costs.