1 Sep, 2021 → by ClaimboUser721313
service not being what we were told

1

We switched to Consumer Cellular, we owned our phones and was told it would be an easy switch. We now can not get text of Iphone users. We use both our phones with both android and iphone users for work. We went back and was told the only way to to fix the problem is to by new phones. We told them that we wanted to cancel our contract (have 45 days) they then told us that we needed to buy new phones because of the changes they made to our phones if we go back to ATT we would have the same problems with receiving Iphone messages because of the changes they made. We both have newer phones. so now we have to spend close to 2000.00 to fix the problem. I feel they made the changes without our knowledge, if we knew this was a problem we would not have changed.
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