13 May, 2019 → by ClaimboUser907818
Service Manager untruthful

Update by user May 13, 2019 Prestige Auto 2683 Wardlow Rd, Corona, CA 92882 Original review posted by user May 13, 2019 Bought my car 3/4/19, on 3/29/19 it was checked by a BMW shop, came back with $4600 worth of issues, Prestige took it in for service, they only did a couple of things the other shop claimed was wrong $353 worth. I picked my car up on 4/8/19, 4/16/19 I got a Driveline warning light followed by a engine pressure warning. car was also making a weird knock, it was towed to prestige, on 4/18/19 I was told it was 2 sensors, I ask about the knock and was told this was normal, I explained no, this didn't sound like this prior. The service manager said the car would be back to me, Friday or Monday. I hear nothing until 4/25/19, said it was a 3rd sensor, all the lights that were not working were replaced, and that I would have my car Friday or Monday, on 5/2 I spoke to service again, he said they replaced a piston in my car (hmmm). Stopped in on 5/3 ad was told my car was sent to the BMW dealer to be tuned. on 5/7 I was told it was back and was getting an alignment, I was finally told it was finished on 5/9, they brought it up to me on 5/11, I finally went to park it in its spot, and there is a transmission light on. This tells me everything I was told was a Lie. I ask for all the paperwork for the service for 25 days, all that came was 1 sheet, Said they replace a vacuum sensor, and did and alignment, and cleared codes. During all of this the warranty company rented a car, I found out on day 17 it was not covered under the warranty, Prestige loaned me a car, which broke down on my way home, leaving me stranded at a resident ( business), the car sat there for 8 days, I have to borrow a vehicle to get to work. Saddest part about this, is my daughter referred me to them, as the are friends for several years. I am beyond upset, I will be without a car again. I need to look into the lemon law at this point, as all the original findings by my shop are the issues popping up, with their service manager accusing my shop of price gouging. I have owned the car for 70 days, they had it in their shop for 9 days first and 25 days the last time, I was told it went to BMW for tuning, I do not believe this happened as the dealer would have cleared codes and told them of a trans issue. Poor customer service, poor quality
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