Feb 2021, Client Service Consultant misquoted Company's Relocation Policy to employee that was selling their home. The Consultant called back a few days and admitted that she misquoted what expenses were covered (after the final home sale was negotiated). Cartus was unwilling to assist and only said they "acknowledge they misquoted policy information" leaving the relocating employee being hit financially for their mistake. Audit team miscalculated temp housing costs, even though they pretend to have a portal to track and monitor expenses. Cartus admitted they did not properly calculate the temp housing amount and instead of owning the mistake they are penalizing the relocation employee for their error. When the employee reached out to get issues resolved, it took 3+ business days for anyone to even reply to the email. Not even a reply stating they had received the email and looking into the issue. There are many relocation companies out there, stay away from CARTUS.