2018 saw the removal of one camp australia staff member from our school when multiple CHILDREN complained to their parents and school principal. It also saw Camp Australia fail to direct debit the fee money on the day it specified (it was over a week later that it eventually took the money out but by that stage the account was already over drawn so i transfer total cost cost to clear for end of year and 2 days later camp australia put through direct debit so i end up being on credit $$. 2019 has already seen FIRST statement issued with fee payment of $156.27 due 7 March. Text msg from C.A on 4 March stating 156.27 will be taken out on 7 March. Online banking shows $531.84 direct debited from Camp Australia and not $157 as per the issued statement and text msg. Call help line only to get a useless paper pusher called Jenny in the Philappines who has no authority at all to do anything except lodge a complaint and tell me someone may call Monday ([censored] as monday is a p/h in Victoria.) This is why cheap nasty comapies like camp australia use cheap and nasty foreign staff because they are well aware that such foreign staff are usless. According to this foreign person, sometime between 11am on 4th March and 7 March, Centrelink informed them of changes and so camp australia ammended the statement without notyfing me in any way (email, phone, letter, text, fax) that the statemrnt was ammended and the reasons why and also failed to notify my of any impending change to the direct debit amount to come out. The withdrawel of the unauthorised amount put camp australia in breach of its terms and conditions (read points 14 through to 17) and in breach of the law for deliberatly withdrawing an unauthorised amount. I asked for an immediate refund only to be told policy dictates nothing can be done until a comaint is lodged and reviewed even though it has put us in a situation of hardship and other payments being rejected. A complaint has now been made to to Consumer Affairs Victoria and the ACCC.