Update by user Feb 14, 2019 DirecTV responsed again teling me that they had resolved the issue on Wednesday however today (Thursday) the same issue that I cannot sign on without many attempts. Original review posted by user Feb 13, 2019 Disgruntled loyal AT&T customer for over 50 YRs Has anyone had this experience: In the past 3 weeks I cannot sign on to DirecTV Now with a very challenging process that often takes 5-10 minutes, sometimes I actually have to give up and just watch Netflix, at least this always works. I get many error messages such as ""We hit a glitch. This content appears to have gone off the grid. Please try again". Hmm it is taking longer than we expected, please try again later" Based on my experience AT&T should be ashamed of themselves for selling a service that absolutely does not work. They expect us to pay for a service that generates more frustration than any TV service I have ever had. I am interested to hear from other subscribers to see how many customers have a similar experience. I have attached a photo of just 1 of the many error messages and a pasted a partial transcript of a chat from one of the techs below, how naive she is! Note her confidence. The reality the service has gotten worse in the past week. Today I could not sign on and just gave up. Chat transcript: Emily : I will master reset and hot fix on servers to your account to fix this completely. Emily : I will monitor your account for next one week to make sure this doesn't happen again. Emily : For all the inconvenience caused to you I'd like to offer you a discount of $5.00 off for the next 2 months, while we continue to improve the experience. Emily : Would you like to take advantage of this discount? Me : Of course, however I would prefer receiving more reliable service Emily : Sure, We don't want to see our customers upset and inconvenienced. Emily : We always strive to create a positive customer experience. Emily : For me your satisfaction matters the most. Emily : We will not let you down at any cost. Emily : You are my customer, you deserve best quality of service and customer service experience. Me : Now that I have vent e how can you help me receive a reliable service Emily : I will master reset and hot fix on servers to your account to fix this completely. Emily : I will monitor your account for next one week to make sure this doesn't happen again. Emily : We have real time tools to monitor and fix and every glitch on the account. Me : Great id that will fix my issues Emily : Yes, this will fix your complete issue also monitor the feed and update each and every server with latest version. Emily : Trust me, my name is Emily and my emp id is : XXXXX Emily : You can save my details with you. Emily : I may not see your smile directly, but I'm sure you will definitely remember my name and change your opinion when you get flawless service.