9 May, 2016 → by ClaimboUser95664
SERVICE IS NON-EXISTENT WHEN URGENTLY NEEDED

1

DO NOT USE THIS COMPANY. I called in an order for delivery on 4/27/16, today is 5/9/16 and we have never gotten the delivery. Every person I spoke to in the company lied about why delivery wasn't made, including the manager. I called everyday only to receive another excuse. Started out they needed the yearly prescription renewal, which I understand. They claimed they were having issues getting this from the doctor.........THEY NEVER CONTACTED THE DOCTOR. I did all their legwork for them and they still didn't deliver. In the meantime, I got the same paperwork from the doctor, sent it to another oxygen service company and had all new equipment setup in our home NEXT day. What I really can't understand is why they did this, ours is 100% paid by insurance and they were paid in a timely manner, except the time THEY sent the bills to medicare for 3 months straight then finally they cutoff our delivery due to non-payment. Another time we needed delivery to be able to go to a doctor's appointment, the girl put the delivery ticket in the wrong basket, so no delivery and they absolutely refused to deliver after hours unless I paid $75.00 for their mistake. This time my husband had to go for a blood transfusion, which I told them, and they didn't care enough to bring him one portable tank to use until this was straightened out.......however, the new company did and we weren't even officially signed up with them. Nobody returns calls, including the manager. Can't stress enough, DO NOT USE THIS COMPANY.
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