3 Jun, 2019 → by ClaimboUser155686
service for pickup times

1

I use access a ride approximately 2 to 3 times weekly I am 75 year old disabled Vietnam vet as most people that use this service are either disabled or aged, I am complaining about service on 06/03/2019 I was supposed to be picked up at 12:23 pm today at 7110 5th avenue in Brooklyn I called and after being on hold for 9 minutes I was told vehicle #4670 would pick me up at 12:52 well 12:52 came and went so I called again after another 8 minutes on hold this time to same day problems I believe prompt #5 told them my problem and they said another 10 minutes I forgot to mention I had a 1:15 appointment at my home with spectrum they charge 75.00 dollars whether I'm there or not needless to say I missed my appointment finally got picked up at 1:20pm, when I called they have the nerve to tell me there is traffic in new York I can understand 30 minutes late when it is approximately 1 hour that is ridiculous transit is taking advantage of the drivers and also the customers by giving the driver to many stops and never being on time, transit did away with e-hail and access a ride service is horrible again because of this transit is taking advantage of customers who have no choice because of the fact that we cannot afford to pay for taxis, someone should take a long hard look at the way this system is run and have a little empathy for it's riders!!!
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