I brought in my car to have the radio unlocked. I was told it would be about 15 minutes and cost is $70. Well, 2 hours into the service call they gave me the car back and told me they were not able to unlock the radio. And they told me there are no guarantees and I would still need to pay the $70. Why didn't they tell me that when they gave me the quote? Or tell me when they checked me in that day? I questioned how they could charge me and not complete the work, and I was told by the Service Advisor (Joe Bewig) that they need to pay the repairman for his work. I pressed the issue and he told me to go pay the cashier to get my car back. This is a total rip off to quote a price to do work, and then "not" complete the work, and still charge me.