We called them into our Newmarket Ontario business to evaluate a plumbing problem, 2 toilets not draining properly. Offering a free estimate, they sent in their franchisee who checked things out and charged us $100.00 plus taxes when we refused his estimate of close to $400.00 to simply change a toilet (and that did not include the toilet!) We called head office and they supported his fees. AAfter checking out complaint forums (we should have done this first) we discouvered this is typical. They over charge for what they do. Forget about using these guys! Try a local independant pumber and use references.