on saturday 12th, August we arrived to Wienn airport 4 hs before our flight with Air Berlin to Madrid, through Düsseldorf to verify our credits cards, (nobody else asked this before, in many others flight. Only 1 person for 8 airlines was avalable to do it. After 20' and many people complaining, another assistant came. When we arrived at the gate 50' infront, the flight appeared like delayed for 1:40 hours! This made impossible the connection in Düsseldorf, even though the ticket was bought all together. Assistant of other flight called the manager right there and she got us another ticket from Austrian airlines to flight to Madrid through Münich on time to arrive to Madrid and catch our final flight to Montevideo, Uruguay, at 23:45. (We couldn't buy the whole ticket together because of job problems so this last part was split). Air Berlin assitant gave us just gate and data's flight, even when I asked if we needed some document she said "no, just go there right now". We did it early. After 20' Austrian's assistant arrived. She checked my partner, Michal Zelenak, but not me, because I wasn't on the list. She couldn't do anything else, not even call airberlin, she said and we lost that flight. Again in Airberlin desktop, the previous assitant said there wasn't any other flight to Madrid that day. We had to cancel our flight and pay €400 more to Iberia to reschedule it to next day. After 7 hours on Wienn airport they just offered a simple hotel and a very poor dinner. We know that you can't take care of a ticket bought out of your system, but yours delays and the uneficient management of the staff caused us to loose the other flight, and not only lost of money and time, but problems in ours jobs because of delay. We expect the necessary compensation. Sincerely, Erica