9 Aug, 2021 → by ClaimboUser366977
Service at Cadillac Bar in Houston airport

1

Stood at host station for about 20minutes without being acknowledged. Finally a server saw the crowd that was growing and said "You guys can sit at any table that has been cleaned." Walked around, only clean places were at the bar. So I went back to the host stand, because I don't mind waiting for a clean table. After another 20 minutes, the same waitress saw me standing and said just sit at any table and someone will come by to clean it. I sit at the dirty table, again don't mind because it's busy. But when my server finally comes to the table, she dust the crumbs off with a dry napkin and tells me to order through my phone, then disappears for the rest of the night. So I get my disinfectant wipes to probably clean the food that was stuck on the table and I order my drink and food. The food came from the runner, I still don't see my server. I had to go the the bar to ask for utensils. About halfway through my meal I still don't have my drink. I go to the bar again and ask for my drink. At this point the bartender seems a little annoyed and tells me that unless I ordered from the bar, then my server will bring my drink. I go back to my table and my server reappears to ask about my meal, I tell her I don't have my drink. By this time my meal is basically done. I write to say that I know things get busy and service may be slow, but there is no excuse for non-existent service. Even a smile or just checking in to say she was backed up would have been nice. I learned through my receipt that her name was Jasmin M. Horrible service! Food however was very good.
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