I purchased a water tank around April 3rd at my local Rona - Midland and McNicoll in Toronto. I paid for the water tank and I also paid extra for installation, delivery, and removal of my old water tank. On April 8th, a contractor was supposed to come, but no one came - he said he thought he was supposed to come in on April 18th instead of the 8th. On April 11th, no one came too. I got a call from a contractor on the 11th saying that he got a note which stated that someone already replaced our water tank and he only needs to come in to remove the old water tank. However, no one even replaced our water tank in the first place. I keep calling Rona, and they keep saying that they will get someone to call back, but no one does. I paid over one thousand dollars and the service is extremely poor. I bought a water tank for a reason, my house needs it, yet no one is coming in to fix it when I paid for all the extra services. Please take immediate action. I want you to fix this problem and I also want a refund - not for the purchased water tank from RONA, but for the installation as it has been an issue more than once. Thank you in advance and take care. Lead Number: 428900 / 149297 Job ID: 854262 Service: Water Heater - ON/QB/SK/MB - Gas Water Heater Re/Re (40/50/60gal tanks) + Delivery, Hot Water Haul Away Phone number: [protected]