First I go into petsmart with my husband and 2 dogs, one 12 pound dog was on a leash and the other 3 pound dog was in my arms. I was informed that there is a leash policy at which time I explained I was there to buy a harness for her because she could not have things around her neck and I would not put her down. I was rudely informed it didn't matter and she puts a leash around her neck. I say nothing and loosen it as I walk away. I go do my shopping spending over 100 dollars and get to the checkout where I want the sales price but didn't have my email and told again no email no sale price. I then went to petco and they were more then happy to have my business.