On 9/11/09 I had NFD install carpet in two rooms. The installer was rude, did a hack job, scratched my hardwood floors, told me to help the other installer empty second room and did not put most of my stuff back in its place. He also dinged my antique dresser and left a huge mess in the hall. Did I mention one of them used my bathroom and did not lift the seat! I sent NFD a letter with my complaints 3 weeks ago and still have not heard from them. Also, they advertise beating competitors estimates by 15% plus there was an extra 5% in September. There estimate was the same as the competitor, yet I never got the 15% or the 5%. Almost forgot, salesman said I was getting premium padding, it is not nearly as thick as my old carpet padding.