1 Jan, 2018 → by ClaimboUser908351
service and cleanliness

1

Last Sunday my wife and I we're at the Hooters restaurant in Bay City. The time was about 1:30 p.m. there were probably four tables of customers in the restaurant at that time. We were seated at a table and a what waitress came over to help us. She has this what drinks we like and we gave her order then she came back and asked us what we like to eat we've been explained to her of the two orders of wings that we wanted she then took the order and left came back with our drinks and we told her we would like some onion rings also. She came back with the onion rings and then left again in the meantime we noticed how dirty the table was and that there wasn't any ketchup in the ketchup bottle the paper towel holder only had two paper towels left and the menu cards were all dirty didn't want to touch them. When she came back with the order of onion rings she set him on the table we said thank you. The top onion rings on the Tower or very good we got down to the last for the onions were undercooked and just slid out from the batter not cooked thoroughly. She then brought back the chicken wings held them up and said are you ready and we were done with her Indian rings we said sure she set him down in front of us and then walked away. We hadn't been there for about 15 years so we didn't know what was what and she didn't explain the order that we got when we started eating we notice one had batter on it and we had told her we wanted traditional boneless no batter and it had the wrong sauce that we had ordered when she came back to ask how everything was we explained it to her and she said we should have asked for what sauce we wanted I explain to her we had never been there before why was that explain to us and we told her we wanted just hot sauce and I also said I did not want battered wings she did not say she would take him back she just said oh sorry and walked away. When she came back she noticed that we hadn't eaten hardly anything I just asked for a doggy bag and the check my wife got up to go to the restroom and notice that it was very dirty in there you would think by you not being very busy that the place will be very clean I got up and went out to get the car and my wife paid the check and came out shortly after I also noticed there was two managers in there one male one female you would think with them all talkin and not doing anything that things will get cleaned up in the restaurant not satisfied at all. I thought I had to let you know because somebody's not paying attention to that restaurant sincerely mark silliven
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