Update by user Jul 10, 2018 Gino has finally been in contact with us and is trying to get this resolved before we have been without cold air for a week. So far no results, waiting for an update tomorrow. Original review posted by user Jul 09, 2018 We purchased central air conditioning for our home with a 2 year contract from Service America (salesperson Gino Bertoloti). Gino reassured us that this was a "great unit" and we we would have a wonderful experience with the company and gave us his cell phone number in case we ever had problems. The unit they sold us is A LEMON. Never cooled the house fully, started breaking down at 18 months, fully broke at 23 months. We are in Florida in the dead of summer with no AC. The unit is still under warranty and reaching Gino Mr. Call me if you ever need anything; IMPOSSIBLE...voice mailbox full, does not respond to texts, ever. Reaching worst service on earth america, also impossible. Each phone call takes about 45-90 minutes on hold. The "service window" is 8am to 6pm (are you kidding me??) When our tech finally made it he said it was too late to order the part for today so it would be done tomorrow, which means the part would come the next day or day after that, then they would need to schedule another service call for installation so no AC for at least a week. No call back from Gino Mr. Call Me Whenever You Have a Problem. Horrible company, sickening customer service, junky products and no accountability. Avoid like the plague.