Our institution is quickly reaching the point of frustration with Cafezee. There is a complete lack of support. For every 20 emails we send Cafezee requesting help, we may get one response. If we're lucky! Usually the responses do not answer our original question, but seem more of a scripted response. If you have any follow up questions or even explain the problem again hoping to get a real response, the best you can hope for is getting the same generic scripted response over and over until Cafezee just ignores your emails completely. Is there only one person who handles Cafezee support and questions? Is it possible to get him some help so the paying customers who bought your software can be helped? Our latest issue is that our registration seems to be no good, and we are prompted to buy Cafezee now (which we already did, and will not do again). Based on other complaints in this forum it would seem that the Cafezee host server is having problems. This same thing happened to us a month or two ago and Gopi said it was a problem with our firewall. Nope, sorry. Did you note the two different answers to the same question? One of which makes sense (problems with the host server), but doesn't make it any less frustrating or get our computers back up and running any faster. It's really frustrating to have no idea what is going on, no one to contact to get real answers, and to have no control in the situation. Customers are expected to wait it out and be patient. It seems that a good number of people have purchased this software from around the world. Maybe Cafezee should invest in better servers that are not constantly going down and a support staff that consists of more than one person.