30 Mar, 2018 → by ClaimboUser135280
Sentra 2018

2

Dear Sir, My Name is Khaled Moustafa Fahmy, I live in Hurghada, Egypt, and I’ve just purchased a new Nissan car model “Sentra” few weeks ago, and I’ve noticed that while filling my car with fuel, the fuel is dropping from somewhere from under the car, I didn’t noticed that at the very beginning, but only yesterday the worker in the gas station drew my attention to that problem, and of course I contacted the costumer service on 28/03/2018, and got an appointment for yesterday 29/03/2018 to make the required check. At the service center in Hurghada, they discovered the problem, and it was in the “Oil Seal Fuel”, they said that the oil seal had been implemented in a wrong way?? And it is broken from one side due to that, and they’ve taken some pictures to be sent to the main office in Cairo to get a new one. I’ve tried to get some of those pictures to send it to the company, but they refused! But, due to the annual inventory, the spare part will not be available before 15 April 2018. And my question is: Do I have make such maintenance to my ”New car 2596km” due to a “Manufacturing defect”? All and above, do you think that I will be satisfied with my “new car” after fixing the “Manufacturing defect”? I’m sorry to bother you, but I didn’t succeed to get any contact E-mail in Egypt, and I’ve tried to get an E-mail for Nissan itself in Japan, but I couldn’t find any address but you, please accept my apologize for bothering you. Of course, you can ask me, why I’m doing all this? The answer is very simple …… Because I’ve but all my saving to buy this car! I will be highly appreciated if you can help me in this case, and if you can forward this E-mail to the right channel in order to find a solution for me. Kindly find attached, copy of the last check that made today (It is in Arabic ……… I’m sorry). Kind Regards Email: r**@bellavista-hurghada.com
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