29 Dec, 2020 → by ClaimboUser468694
Sent me to collections…

1

When we moved into our home in Union, KY in November of 2018, we were asked if we would like to continue the current alarm service at the home. We were told it was $28.99 per month. AMP called and emailed us repeatedly at that time while we were just trying to move into our new home. I agreed to continue the alarm system. We were told that a technician could come to our home at the earliest of January, 2019 - 2 months later. Begrudgingly, we accepted that, set up a passcode and asked that they call us to make the appointment. We were not told of an exact date. In January of 2018, a technician did show up at our home, however we were not home at the time because no one gave us any warning. I told AMP that this was unacceptable, but they did not make another appointment in January 2019 and to this date December of 2020 have not yet had a technician come to our home. This of course made me question the decision that we had made. We had not received any bills at that time, so we decided this service may not be for us. I had no idea what kind of mess this company would cause for us. With no resolution from AMP and still no technician to set up our system, our old system sat idle. Until the alarm began to sound. And the fire trucks began to show up at our home. We called AMP to use our passcode that we initially set up, which we were told was invalid. The firemen stood in our home trying to disengage the alarm for several hours. Our children were attempting to do their homework during this time when a screaming alarm was going off in our home, wasting the time of firemen. Since it was after hours at this time, we called the next day trying to sort it out. My husband spoke with AMP, and they advised us, "Well... what do you expect?" when we asked why our passcode was not valid. Around a year ago, our system appeared to be disconnected, with the screen black. So we assume, no service was rendered during this time. We told AMP we did not want to do business any longer. They referenced a contract which I had signed on December 20, 2018. This contract has no length of time addressed. The term is left blank. No beginning date, no ending date. It only advises that the system was first installed in 2016 and that we would take over payments of $28.99. Vague answers or not even answering us at all, when we tried to address this with AMP. We were never told how long this contract was to be paid. In two years, we've never had a technician come back out to set up the system. We've tried to return the equipment, with no response. We wrote "cancel service" on statements. We only received a few statements for something around $300. I mailed them back with notes, saying to reference our continuing problems with this company, or that our service was shut off, so why were they continuing to add monthly charges? Upon calling AMP to discuss the statements I was receiving, I advised the person calling me that I would never, in any circumstances, pay a penny to this company. Even the person I was speaking with, agreed with my decision, knowing exactly what I was referring to. A few days ago this month, our alarm system began activating yet again for no reason. Here we thought it was safe to assume it was no longer connected. This time, we were forced to cut the cables because this company refused to work with us, and were clearly playing games. We would have never been able to deactivate it because our passcode did not work, and our system still had not even been set up. Now I have received this letter, and I add up $28.99 times the amount of time from the contract, having perhaps 12 months of actual service, even though we had never set it up with the technician, never had a resolution of any kind with AMP - I could come up with a number around $347, or even if I had owed for a service for the two years we've lived here, I could come up with a number around $695. But nowhere can I ever ascertain a balance of $2,022.67 - which is what the collection bill is for.
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