I contacted Easy Climber and set up an in-home estimate. The estimator was Joseph Tobey. He came into my house and took note of the nick nacks. He took measurements and proceeded to tell me that the estimate and video could take up to 90 minutes. I told him I have seen the video on utube and do not wish to watch it again. I am interested in the written estimate and product information. The estimator said that is would cost 17 thousand dollars to install the easy climber in my house. I said what There are only 14 steps in the house and it is an easy install(I have other estimates for under 5k). Again I asked him for the written estimate. He refused citing that my husband was not there to watch his sales pressur presentation He was *** and way too comfortable in my house. I told the jerk to get out of my house and leave. I called the company and they simply do not give a damn. This is deceptive marketing and selling practices BEWARE!