I been a customer with western union for years as well and only send money using cash. One day I tried to receive money and the person was refunded back with no explanation. I called them and their saying I can't send or receive money anymore and they don't want my business. For me to send an email to [protected]@westernunion.com this has me very concern my friends and family help me sometimes and I help them I don't understand what the problem is. Something needs to be done about this.