I was getting unbelievable bills for energy. I e-mailed them (because you can't CALL them) ... and the day after I complained they showed up and changed my meter. I sent them check for $100 so that they could clear up their errors, but, instead, they just turned off my (Mom's) gas!! just left a notice on the front door! I had just made a payment less than 20 days ago !!!! Thank goodness it is warm enough now that I don't need the furnace ! They won't turn it back on unless I pay then a $50.00 re-set fee!