7 Feb, 2011 → by ClaimboUser264858
SEMCO ENERGY DECEPTIVE COLLECTIONS
I know firsthand that SEMCO ENERGY is consistantly violating Michigan Standards and Practices regarding billing and collections. I know of 2 situations where Semco transferred a large amount of money on another account holder's name. Both times, the individuals believed the prior bill to be paid in full. Semco then proceeded to tell the customer that their service would be shut off if they did not pay the balance forward. Semco is aware of the Michigan Rules regarding billing, deposit fees, etc., but refuse to follow the law. They are also collecting deposits from customers when they should not be. There are also NOT refunding deposits due to the customer. This infuriates me. They are not above the law!