I created an account with Chegg on 12/8/2017 in order to sell a textbook. I mailed my book and was given the estimate of 12/18 for payment. On 12/26 I received an email stating that we will not accept my book and I can either donate the book or have the book returned at no cost. I request for the book to be returned. On 1/4 I called customer service to get an update. The lady on the phone was friendly and sounded helpful. She said she would make the request with the warehouse to have it mailed back. A week later I didn't get an update so I made another phone call on 1/11, once again the customer agent sounded friendly but according to him there was no record of my previous call and he promised that he will reach out to the warehouse and have my book sent back. I am writing this complaint for these reasons: 1.This has been a frustrating and time consuming process that has normally been efficient and easy with other companies. 2. Chegg has my property and the way things are going I most likely won't get it back. 3.I have this weird feeling that this is a con in which Chegg gets to keep my book for free. 4. There seems to be a breakdown in service and communication in this company. 5. The company is lacking in accountability and do not trust this company. 6. I feel helpless and have no right to my property or compensation for potentially missing book. 7. Most importantly, I want other potential consumer to not waste their time or money and go elsewhere for service.