1 Jan, 2018 → by ClaimboUser753725
Sell my IPad2

2

I sent my IPad2 to Cash For Laptops as they quoted me $173...a perfectly mint condition IPad2 in original box with power cord on 3/13. On 3/19 I got an email from "Brian" that they received my IPad and that "Your device will be inspected by one of our expert technicians to determine its final value. Please watch for the inspection complete email soon." I hear nothing from them, so on 3/23 I email them and ask for any updates as surely they've looked at it by now and I get a response email that again they have "received my device will be inspected by one of our expert technicians to determine its final value. Please watch for the inspection complete email soon." Shortly after that email I get another one from "Peter" with Good News: After carefully inspecting your device by hand, seeing its condition, and following up-to-the-minute market conditions—you’re owed $24 for the device. WHAT!? Are you kidding me?... I email them again and tell them that I do not accept their offer of a pissy $24 and want them to send me my IPad back immediately. On 3/24 I email them AGAIN and demand them send me my IPad back and that I do not accept their offer. To which I get a response from "Denise" ... "I’m sorry that you’re not happy with the offer you received for your device. We want to make sure you become a satisfied customer and so I would like to direct you to our Purchasing department so they can better assist you with this situation." Of course it's after their hours stated for me to call them right then and there so I send them yet another email that I do not accept their offer and want them to send me my IPad back now! On 3/26 I email them yet again to send me back my IPad and also try and call them to which I get placed on hold...actually on forget...hang up, call again and get recorded high volume of calls please call back run around. I then receive and email from them that day stating "Thank you for your email. I understand you would like to have your device returned. All returns must be requested over the phone with our purchasing department not through emails. Please contact our Purchasing department at [protected]. Mon-Fri 6am-4PM"...And of course, I get this after their hours for calls has past! 3/27... I call and get the run around again, left on hold (forget) and when I do get a person and I am quite angry at this point I keep getting cut off by them and every time I tell them to just send me back my IPad I get told to not cut HER off and that I'll be put on hold...again, she tries to read me some BS line about calling to request my IPAd back and then when I tell her that's what I'm doing she gets curt again and says she'll transfer me to someone who can help me...which she doesn't, and I have to call them back AGAIN! I call them 5 times before I actually get to someone who actually acts as if they know whats going on and is there to "help" just to be told that I called them TOO LATE and that my IPad was already recycled and that per the contract I agreed to when I sent my IPad to them I had 3 days to tell them By Phone ONLY after receiving my quote that I wanted my IPad back... ARE YOU F**#@!NG Kidding Me right now!?!? The girl on the phone then says the best she can do is give me $50 for my IPad and nothing more to which I try and demand my IPad back again and said that if she didn't that I'd go on every media outlet to let everyone know their company is a bunch of thieves to which she then says well, then I can't give you $50 and only the original $24 and hang up... WTH...to which I reply (as clearly they have stolen my IPad and I'm not getting it back) give me the $50 and I'll just drop it, to which she agreed. I never clarified what I would drop...so I do not care if they see this and I will make sure SO MANY more people do as well!!
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