26 Jan, 2019 → by ClaimboUser993841
Sell faulty cars and cover with lies.

2

Purchased a car from the Southampton Branch as it's local to me. NEVER again will I ever purchase a car from these crooks. Bought a BMW 320D on finance as I have had previous experience with dealers selling cars with hidden faults. 4 months after purchasing the vehicle I had a failure of the Offside Headlight, which it tuned out had already been replaced at THEIR prep centre and in their words with cheap *** parts!! So it went in after Christmas for a repair or replacement headlight and they replaced the headlight for the SECOND time!! Now the fault is back intermittently and had been diagnosed by AA and BMW found a further fault with the start stop function. Despite this their service center says they can't find a fault so one doesn't exist which is laughable because it goes against the other two reports. The aftersales is shocking and they're simply full of lies. Only 2 good people and that's Mike and Frank in servicing. Everyone else wants to just pass the buck. Simply put they sold a car not fit for purpose and are now lying to cover up their con. The car also showed a brake fault at 56,810 miles and the car was sold at 56,812 miles but no work was done on the brakes so theres also a safety concern that trading standards we're more than happy to hear about. Funny how Southampton is the registered Head Office but they claim to only have admin staff on site whenever you ask to speak to someone senior or a director. I work for the Ambulance Service and I am without a car and have 4 months of driving to and from Newbury of which if I miss one day then I lose my job, but that doesn't seem to bother them. And to top it off, they now blocked me from their Facebook page because of honest bad reviews and publicity. What happened to freedom of speech? Covering their tracks now.
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