26 May, 2018 → by ClaimboUser96012
Segi East Malaysia falsely advertises / lies

2

I asked for a reprint of my official degree results slip from when I graduated more than 10 years back. I agreed to pay the published reprint fee Of RM300. I was informed of this service by a very senior manager. Then a few days later Segi says they will not give me a reprint because "they were called IBMS back then". So what? I just wanted another copy of my result slip. My original slip says IBMS anyway, and that is what I want! I appealed, also a flat rejection. Their reason makes NO SENSE. However I checked with another Segi Staff in West Malaysia who is a family friend and HONEST to me, he said he thinks it is not a good reason to reject and is a cover up... as MAYBE that campus lost all students records from more than 10 years ago but are too embarassed to admit that! I was also told verbally by the senior manager who I originally spoke to, that they cannot give me the programme details of their courses from ten years back because they "do not Have It" Seriously? How can you not keep the information on your own old products? Not even a scanned brochure or soft copy text writeup? As a Marketing person for 15 years I know a *good* company always keeps its data protected and they keep it forever with both a hard and soft copy. Especially on its own products! A degree result, To admit that they do not keep old student results will make them look pretty bad, so they would rather just make a stupid reason than admit the real one? Another possibility for the refusal is, really x 100 horrible service attitude or they just personally do not want to help me. Which is so, so wrong. THEY advertised the reprint service, but when actually asked, they cannot honour it. All the above possibilities are bad signs. A college that lies, cannot honour its own services / bad service, picks and chooses who to assist, loses its own information OR refuses to give you a copy of YOUR OWN student information. Shame on you Segi East Malaysia. I wont mention the city name but if you google their website you will know!
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