It’s only three weeks I’ve been dealing with the provider, and I’ve got something to say about the service and attitude to the customers.
Firstly, I had plenty of issues to fix at the very start, which is not a trouble if an online staff is ready to give a helping hand. I didn’t have any help vis voicemail or phone, which was the first red flag for me.
Secondly, I consider myself a prospective client ready to pay a thousand dollars cash for my office’s equipment. I’m also ready to entrust my office and the current equipment to the professional Internet providers able to deliver flawless service.
A prospective customer deserves a respective attitude. I want my requests to be fulfilled. If it’s not possible to do this immediately, I want to be notified about the time I can have a conversation with an online specialist.
They kept pushing the dates and ignored my further claims. I have no idea how it turned out because I have no claim for general service, which is overly satisfying. I just wanted not to be ignored at times I needed help. Thank you.