31 May, 2019 → by ClaimboUser378781
security and casino floor attendants

1

I was at the NJLA conference in Atlantic City and filed a complaint against the security. I was denied a "complimentary beverage" by a server. I had been ordered a drink while on the gaming machines playing slots. For 15 minutes I waited until finally I asked her to which she states, "You are no longer actively playing." I say, "Excuse me! I have the voucher to prove I had been playing and I am hear for a conference." She went in the back the floor supervisor returns with security. Are you serious? Is this how you mistreat your guest? I was humiliated and reported the incident to the manager. The manager did comp my room which was appreciated. Security and floor attendants need cultural sensitivity training and a class on interpersonal communication.
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