Our Service Agreement covers a Bottom Freezer LG Refrigerator. After your repair technician (Technician ID 0667071) had been out to our home three times in a short period of time, he stated on 04/16/2021 that the refrigerator is not serviceable and needs to be submitted for replacement. On 05/18/2021 I was told that our case was submitted for replacement and that he would try to escalate the case and I would have to wait for Support Team to call me. Nothing happened! On 07/06/2021, I was told that my claim was escalated to the Team Manager (TM) John of the Replacement Department (RD) and that I should get an update within 5 business days! On 07/16/2021 I talked to Elijah of the RD and he confirmed that my claim had been escalated to TM John of the RD and that I should hear back from them by 07/20/2021. Today is 07/21/2021 and I did not hear from Sears Home Services at all. Something has to happen, this is now going on for over 2 months!