17 Oct, 2018 → by ClaimboUser320465
Screwed on 1257 Asheville Highway

People that I worked with referred me to this establishment and it was a nightmare from start to finish. They did not take their time in painting my car the first time. After my car was painted, they called me to tell me that it was ready for pick up. After it was picked up, I inspected the car and noticed that the grill had been painted a dull gray, when it was originally silver. It looked like it a complete rushed job. I honestly felt cheated!!!! Ms. Morgan said that she was sorry that had happened. Then she proceeded to apply paint thinner to the grill to remove the paint. She managed to get half of it off before deciding to order me a new one. Then, the leaves fell on the car leaving imprints showing that it had not dried fully. I took my car back to showing said imperfections. They set another date to have the car repainted. This time, like before, the new grill had been painted over. Just as the old one had been. I showed it immediately to the manager and he flat out denied it. He gave me every excuse (Lies) as to why my grill could not have been painted. I asked him to call Ms. Morgan; his reply to me was that he did not need to. He told me that he would have one of his paint specialist to look it over and let him decide the matter. The manager then went on to say that the specialist would know since he has been painting cars for over 40 years. Well, the specialist came out and said that it could very well have been painted. The manager told him that he could return to his job. Then, he (manager) told me that he was not going to replace the grill because it had not been repainted despite his specialist saying that it may have. He would not apply paint thinner to the grill, for fear that he would be caught in his own web of lies. I told him that he had already made up in his mind not to replace the second grill, despite the fact that they were the cause of why it had been painted over yet again. This fact, he did not deny. I will not return to this business ever again due to the treatment I received there!! No wonder it so affordable!!! Whatever happened to doing right by the customer, or is that saying lost in today's society.
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