I've had a big problem with the service dept. I'm also a long time customer and was always happy in the past, but it seems management has changed recently. I had an appt for a routine service appt- no problems with the 2016 Scion ia . When finished I got in my car to leave and noticed the maintenance required light was still on, so i asked the service rep to turn it off. He told me the Inside Head Unit broke (during service) and he couldn't turn the light off - they was no warning light that came on. Team Management refuses to take responsibility- Toyota headquarter will only pay portion of a replacement- leaving me to play the $399- balance.