I tried to make a scheduled service at Galpin Volkswagen, 15421 Rosco Blvd. North Hills, CA 91343. I made my 15,000 miles service online. I did not print the reservation since I assumed, I will get it via e-mail. I got it but I could not open it. I called your service department (855) 996-**** to ask assistance and I was transferred two times to the scheduling, and after transferring I was disconnected. I called again and the lady just hung on the phone. I called Daniel Sandoval 818 778 ****, and Nick Rodriguez 818 778 ****. Since I did not get any answer, and even I was disconnected several times, I will send a complaint to Volkswagen USA https://www.vw.com/contact/ since your scheduling services bellow any standard. Sandor G. Var 818 472 **** sandor.vari@***.net