I order the insoles, agree to pay 50 dollars, then on my email said I was going to be charge 70 dollars and my bank account was charge 97 dollars. I called costumer service and they told me I order the extra insoles, which I did not. I got mad and before opening my package I sent it back. The guy in the customer service told me that as long as the package was close I would get my shipping and handling too. I only got refunded 70 dollars and now they are telling me that the rest was shipping and handling. When I ask to talk to a manager, the lady called Jenifer told me he was in a meeting.. Lame excuse!!! I want my money back, you said satisfaction guarantee and there is a lot of people very unhappy!!!