I purchased a 2011 Nissan Rogue from Crestmont Hyundai in Brunswick, Ohio, on 4/15/14. The loan closer refused to tell me what my interest rate would be until I agreed to the 'Platinum' warranty coverage. He continually pressured me into the 'Platinum' warranty and I repeatedly told him "no". He would not take no for an answer. He assured me that EVERYTHING on this vehicle was covered for the entire time I owned this vehicle - ANY repairs, oil changes, new tires, etc. When I finally agreed to this warranty, he told me what my rate was. He would not give me any information on this warranty plan other than a brochure without even a warranty company's phone number. I asked if there was any contract as evidence of the coverage, and he told me "No, the brochure is all you need". Several years later I found out that I would have actually had an option to cancel that 'Platinum' warranty, however, the scam artist loan closer did not give me that document. Throughout the years, I found that nothing was covered from this warranty. I later was told that I had an option to cancel the extended warranty, I notified Crestmont that I wanted to cancel it. I complained that nothing was ever covered, as the loan closer told me everything would be. I spoke to Sales Manager Kenneth Harris who admitted that the loan closer was "let go" for being deceptive to customers. I demanded my money back since I was LIED TO by that loan closer. Kenneth has not returned any of my calls.