I was a former employee here. I saw atrocities committed. Rude customer service associates, lying , cheating technicians, dishonest ownership, etc. The techs are paid by commission, so they have a stake in how much they charge for the jobs. There is also a way to price the jobs so that you can add a premium to the quote if the customer is being rude. I've seen this done by employees. They hang up on customers if the customer is being difficult and then let the phones just ring and ring when they call back in. I don't recommend anyone work for this company.