We placed an order with ITT Controls B.V. in Netherlands for Position Transmitters January 17, 2020. We were told that the lead time is 6 weeks. When we contacted after 6 weeks, the lead time increased to another 2 weeks, and later for another 2 weeks until COVID-19 started. After COVID-19 started, they again delayed the order stating COVID-19 as the reason. Even after Netherlands started functioning we still haven't received any word from them other occasional replies to the email in a rude manner. Their first reply to my email: "WHAT A STUPID QUESTION !!! READ OUR TERMS AND LEAD TIME FOR ONCE" We had already paid them in advance and now we are not hearing back from them. They do not add the name and contact number in the signature nor you can find it anywhere so it is impossible to talk to them.