1 Jan, 2018 → by ClaimboUser593196
Scam on renewal
*SOLVED
1
I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the renewal price on the website and that is on purpose. So I asked what is going to be my renewal price. (knowing I signed up for a special program and wanted it to be confirmed the price I has signed up for) ANCESTRY.COM CAN NOT TELL ME WHAT MY RENEWAL IS GOING TO BE!!! The representative said they could charge me anything they wanted. That is the terms! ARE THEY CRAZY!!! I told them that I had signed up for a special promotion that I was told was going to continue. THEY WILL NOT HONOR what I signed up for. Unethical, misleading, vague, to rip off customers. What I really feel bad about is that they are obviously trying to take advantage of the older customers. I CANCELED MY MEMBERSHIP WITH PLEASURE.