12 May, 2019 → by ClaimboUser12945
SCAM company – TROYS FLORISTS
1
Ordered flowers to be delivered to the cemetery for my parents internment - ordered 2 days in advance on May 7th. Got to the cemetery on May 9th for the service - no flowers. Called the number in the confirmation email and asked the woman if they were located in Troy, NY as indicated. She said no, she was in East Lansing, Michigan. Asked why the flowers were not there and if the order had even been sent to a nearby florist. She could not or would not tell me why there were no flowers. She said she would give me a refund and followed up with an email from "Troy CS" saying I would get a full refund. Went on line to read all the reviews from people who never got their refunds, so had to put in credit card charge dispute for never receiving the product.