4 Oct, 2018 → by ClaimboUser222568
SCAM AND FRAUD! BEWARE OF IDENTITY THEFT AND DOUBLE-CHARGING

1

The first bad review in my life about this outrageously fraudulent "business" - The reservation has never been confirmed, the tickets were never issued (absolutely no e-mail communications received from Justairticket, not even the initial booking confirmation). They took the money from my account and AFTER that called me saying that I need to contact my bank asking to verify the transaction (I WAS ALREADY CHARGED AT THAT MOMENT AS MY BANK LATER CONFIRMED) AND PUT THEM IN A CONFERENCE WITH MY BANK (???). I got very suspicious and of course refused to do so, in response they asked for scanned copy of ID and copy of US credit card (REALLY???) instead of talking to my bank for 'verification' purpose. (Again, they already charged me at that point and my bank did not have any issues with the transaction). Do not provide the copies of your documents to anyone, there is absolutely no justification why someone needs them, it's a total scam! After I refused to provide the copies, they cancelled the order (again no e-mails, I had to log in and check for updates). The next day they AGAIN charged the same amount under a different transaction name - the first charge appeared as the Airlines name and the second as 'Agency fee'. I then called their "support" line to clarify why I was charged at all since no service was provided and TWICE. The representative was extremely rude and kept denying the second charge (I was looking at my online bank account at that moment and 2 charges hidden under different names were obvious). I had to initiate the fraud investigation and block my card because of these scammers. I also filed the report at econsumer.gov (directed from https://www.usa.gov/stop-scams-frauds#item-35157 to report international travel scams) and at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc (the US Federal State Commission). Please do the same and report them to the authorities to stop this fraudulent business and warn other potential customers against using them. These scammers seem to write fake reviews on Trustpilot and Feefo for themselves mentioning their fake names (no real person would really write this, all '5-star' reviews look absolutely identical mentioning names and so called 'wonderful service', no real reviews would look like that). The Trustpilot and Feefo ratings are misleading and cannot be real for this fraudulent company (seriously, how come this scam wasting your time and stealing your money has a better rating than Expedia.com and Booking.com???). If you check reviews on other web-sites (not Trustpilot and "Feefo"), e.g. , they would be extremely bad and describe their scam and fraudulent practices. However, Trustpilot is the biggest review website and it's really scary and concerning that this company's reviews are misleading and fooling people.
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