Over 90 minutes on the phone today. I sent a typed letter to redeem coupon points. Purity would not send to address I requested. Customer “service” representative Brittany left me on hold for nearly 50 minutes. Took another 40 minutes talking to Shaheede (good person) and several others. Supervisor Andy seemed insincere in his offer to make amends.If he wanted to send a free product, didn’t need my permission. Seemed like a game, as though 90 minutes of my life was nothing.