Bike illustration showed passenger seat back and saddle bags. Neither of which were present. The buck horn handle bars had my wrists aching after an hour of riding. Online pre-registration menu for city of pickup was HORRIBLE, web designer should be shot. Thirty day cancelation policy is useless. Pros employees were excellent and the bike ran well. However the $500 for two days use not even close to get me to try renting through Eaglerider again.