11 May, 2020 → by ClaimboUser200243
Santa Barbara California el Pollo Loco manager rude and uncooperative to delivery error and missing food

Ordered 79.80 worth of food on el pollo loco website to be delivered but only a few things were delivered. The majority of my order was not delivered. I called the restaurant and I was told that delivery driver picked up 2 bags a d it was not his problem if we only got 1 bag. I told him it was his responsibility because I ordered directly from their website. Manager told me I had to call postmates directly but since I didn't order from them directly they don't have a record of my order. Manager very rude and uncooperative in helping resolve missing items from my order. I will never order from them again. User's recommendation: Don't order from el pollo loco Santa Barbara California.
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