13 May, 2019 → by ClaimboUser280338
sandylands saltcoats

1

Myself and family recently stayed at this park, this was a treat for my mother in laws eighth birthday, so we had a few minor issues but our main complaint is the problem with the electric on site and the rude attitude of most staff, so on Friday the third of May (our first night ) at ten thirty our electric went off leaving darkest and no heating or water in -3 conditions, My wife phoned the security number, and also spoke to other caravan residents, who also had issues, they person on the phone told me they where dealing with it, so on Goes the electric, it then goes on and off until at eleven thirty it stays off, fed up and tired we wrap blankets around and sleep in clothing, it gets colder and colder, within the caravan we have my mother in laws whose eighty and asthmatic, and my niece who is 8 month's pregnant, so two vulnerable people.so at six o'clock, My wife phoned security again, this time is out at our caravan, she found this man to be rude and arrogant, he said we had too much stuff on, (fire, kettle, TV, all provided by park dean), My wife tired to explain that it was all caravans in that area, the man started shouting you didn't listen to me on the phone and you are not listening to me now, My wife asked if he thought this was a nice manner talk to a customer?, and asked if he was employed by park dean? He said no in a sarcastic manner and point to his park dean badge, She asked for his name and told him she would complain, he then said i am Stevie and I will see you at reception at nine, this was said as a threat, after this until around ten a.m the electric went on and off, we complained at reception and asked to moved caravan as no one was aware if the electric would be fixed, I was told no, I also complained regarding the security guard, the staff was disinterested and said the electrician was in way, so after ten thirty and another visit from security who this time blamed the kettle, finally electric is on, we manage to have Sunday as a day with all facilities working, Monday (our check out day) out goes the electric around eight thirty, we have no hot water for washing, no facilities for making breakfast, no heating yet again, the weather was very cold but the sun was out so not as cold as Friday, so my wife and my sister in law go to inform reception regarding problems we are having, first girl is very disinterested and they ask if they are not going to offer anything, even a cup of tea? The girl said no she can't do that and they ask for the manager, other girl at desk says she's is the manager they tell her our problems, first she says she doesn't know anything about the problem with electric on Friday, and tell her they have complained regarding security, Stevie's attitude, she then agreed with Stevie that it was probably our own fault, after challenge on this she changes her mind but says it's one of they things over and over, she agrees finally that we can't check out until electric is fixed and let's us stay in longer, they suggested that maybe as courteous we should be offered something, she said like what? My wife asked for breakfast and she agrees, she then offers money off a future holiday with park dean but is quite rude saying if we take it we have no further right to complain, and that she dealt herself with all complaints anyway, so we declined, We also will be very unlikely to use park dean again, customer service is shocking from all employees, except Angela (housekeeper) who was the only park dean employee who was willing to listen, we have not had what we paid for except on Saturday and would ask we are refunded for the lack of facilities, we also ask that staff are given customer service training refresher as the let park dean down badly.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Parkdean Resorts (formerly Park Resorts) you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.