I think the email I have just sent goes some way to explain the problem. This is the most recent email of several in response to being told that I must fix the problem. The trouble is that what I am told to do does not work. All Samsung have to do is send an engineer to fix it because they have already told me that it is a known software problem. What are they doing still selling these tv's when they know there is a problem. See last email as follows:- I am just being fobbed off. I have contacted your supplier Darty and after a while the phone was just put down. They do not appear to have an email address by which the matter can be discussed and resolved. In any case why am I having to do the running around when the problem is caused by your faulty product. This is now a formal complaint so you must escalate this problem to find a solution. As a customer I am not interested in issues which you have accepted is the fault of your company which you want to resolve by asking me to deal with it. I have a problem with your product, you have accepted that the fault with the software is already known by you and therefore it is very reasonable of me to expect you to fix it. I now want to hear directly from a director with an explanation as to why the after sales customer service is so poor from both you and your supplier. In the meantime and with urgency I expect you to organise an engineer to visit and carry out the simple fix which you say is available. I do not and will not accept the current position which is all on record. I do not accept the variances in training or any alleged differences in products in other countries. It is all Samsung an International corporation issue and we are in the EU. So please stop giving me the run around and find a way of dealing with it not a way of not dealing with it by finding a person who can. I will also be seeking compensation for wasting my time, the disappointment and loss of enjoyment.