On the 30th September 2019 at EastGate Mall, Store 6852 Shop 70 Eastgate Mall. I bought a Samsung soundbar Black MS650. For a price of R 3 499 which I collected myself. Upon my arrival at home (Mpumalanga Province) I tried to connect it but there was no powere cable inside. I have phoned the store number of times (spoke to magers David and Antonio) but they are unable to assist me. So I was given a soundbar on display instead of a new one as they do have a new one in store, but now they are telling me that if they change the soundbar I am not eligible for the discount anymore.