I purchased the tracfone over memorial day weekend. The phone arrived during the next week. I was told I had 90-days to return. When I received the phone it didn't have a charger in the package. I called and was told I could have $20.00 taken off my bill or I could go to the store and purchase a charger or I could have a charger sent to me. I said I would go to the store and get one. The phone had minutes, test and date to put on the phone. The phone has a year before the minutes and texts are up. The data ran out very fast. I called to return the phone and was told I was over the 90-days, the the 90-days starts from the day of purchase. I was not told that at the time I ordered the phone. I think it is unfair that they will not take the phone back and return my money. I have purchased a lot of items on hsn (home shopping network) and have never has a problem until now. I will be very careful if I ever buy anything again at hsn.